Steve Germain
Founder & Coverage DirectorSets underwriting standards and reviews complex high-value claims.
Steve Germain Automotive is a specialist warranty desk, not a generic call center. Each advisor owns a file from first email through authorization so you are not repeating the story to a new person every day.
Sets underwriting standards and reviews complex high-value claims.
Coordinates shop estimates, labor guides, and authorization quality.
Matches vehicle age, mileage, and service history to the right plan tier.
Helps policyholders understand documents, deductibles, and next steps.
New quotes are handled by underwriting. Open repairs are handled by claims. Renewals and plan questions go to advocacy. That split keeps a diagnosis from being mixed up with a sales conversation. Advisors train on service information for popular platforms and meet weekly to review claim patterns so documents stay current.
